Frequently Asked Questions

Check-in period is from 3:00 PM to 7:00 PM, and check-out is at 11:00 AM.

We kindly ask all guests to respect our check-in and check-out times to ensure we have sufficient time to clean and prepare rooms for the next arrivals. If you require an early check-in or late check-out, please contact us at hello@canadianpavilion.co.uk at least 48 hours in advance. While we will do our best to accommodate your request, we cannot guarantee availability for requests made after this timeframe.

*** PLEASE NOTE:

❗️We currently do not have a front desk staff member, but we are working on it. For your convenience and security, our main door remains locked, and only guests will receive a personal door code to access the premises. If you need assistance entering, contact information is posted at the front door.

❗️Our staff will be off duty after 10:00 PM and cannot provide door codes past this time. If you plan to arrive late, please make arrangements in advance to avoid any inconvenience.

‼️In the event of a late arrival without prior arrangements, you will need to find alternative accommodation until we reopen at 7:00 AM the following day.

Thank you for your understanding, we look forward to welcoming you!

To prioritize our primary client, Team Canada, along with other international sports teams, we reserve key dates in our calendar during competition periods — sometimes for entire months.

Any remaining availability is released for online bookings by 1st April each year. We appreciate your understanding and look forward to welcoming you soon.

Yes, all guests have access to Wi-Fi, and the password is displayed on the wall at the bottom of the stairs. If you need help connecting, our staff will be happy to assist.

All rooms are equipped with one body towel and one face towel per guest, as well as hanging space, and most rooms include a closet with hangers. In addition, some rooms feature extra amenities such as:

• Kettle (with tea/coffee supplies)

• Mini fridge

• Fans

• Hairdryers

• Desk or workspace

• TVs

Yes, we offer designated parking for Canadian Pavilion guests at the front of the building. The parking area is gravel and easily identifiable. Parking is free for our guests.

Please note that during peak seasons or when events are taking place at Bisley Camp, we may request your vehicle registration details to ensure it is properly registered and avoids any issues with security or parking enforcement.

If you have any questions about parking, feel free to contact our staff for assistance.

Yes, as a bed and breakfast we provide a buffet-style breakfast every morning from 8:00 am to 10:30 am, offering a variety of options to start your day. While we currently do not have a daily open restaurant, we have a full catering kitchen and we can offer meal packages for group bookings and event catering.

Breakfast hours may open earlier during competition season (May through October). While we aren’t able to take personal requests, the breakfast selection varies slightly based on market availability and typically includes:

- scrambled, fried, or poached eggs

- streaky bacon

- pork sausages

- hashbrowns

- mushrooms

- breads and bagels with a toaster

- jams and spreads

- fresh fruit

- coffee and tea

If you’re interested in group meals or event catering, please contact Marija at [marija.torlakovic@canadianpavilion.co.uk] for more information.

For other meals, there are a few other pubs nearby at Bisley Camp, including The Surrey or London Middlesex Rifle Association.

Yes, we have a pub! Thirsty Derek's Big Mug Pub is perfect for relaxing with a drink after a day of activities. Whether you're unwinding with friends or enjoying some downtime, our pub offers a cozy atmosphere.

While we are working on developing regular operating hours for our pub, we are open fairly regularly during the competition season (May through October). Feel free to drop by, or contact us if you're interested in booking the bar for a special gathering!

We strive to make the Macdonald Stewart Canadian Pavilion as accessible as possible. Our main entrance features ramp access, and the main floor (including the pub, dining hall, and common areas) is fully accessible. We also have an accessible bathroom on the main floor.

However, due to the historical nature of our building, we don’t have elevators, and our overnight accommodations are located on the second floor, accessible only via stairs. This means our overnight services may not be suitable for guests with limited mobility.

For more details or specific questions, please feel free to contact us at hello@canadianpavilion.co.uk.

While we love animals and understand the importance of traveling with your companion, we are currently not equipped to offer pet-friendly accommodations.

However, service animals are welcome throughout the hotel, including private rooms and common areas. Any unauthorized pets will be required to leave immediately, and additional fees may apply.

We apologize for any inconvenience and truly appreciate your understanding!